AI Phone Customer Support Assistant

I want to deploy an AI-driven voice assistant that answers every incoming call to our support line, guides customers through their questions, and only passes the call to a human when truly necessary. The assistant must:

• Understand natural conversation, recognise intent, and reply with a human-sounding voice.
• Resolve the three core support needs I face every day: quick answers to common questions, calm but firm handling of complaints, and step-by-step technical assistance for our flagship product.
• Plug straight into the existing SIP-based phone system; if you prefer Twilio, Amazon Connect, Dialogflow CX, or a comparable stack, I am open as long as the end result routes calls through my current numbers with no extra friction.

Deliverables I expect before sign-off
• A fully configured voice bot hosted in my cloud account or handed over in containerised form.
• Phone integration tested end-to-end with real calls.
• A short knowledge-base document that shows me where to expand FAQs, complaint scripts, and troubleshooting flows.
• Handover session (recorded) so my team can maintain and retrain the model.

Acceptance criteria
• At least 85 % of routine queries solved without human transfer in a pilot of 100 live calls.
• Escalations tagged and sent to our help-desk email instantly.
• Call logs and transcripts stored securely and searchable.

If this is within your wheelhouse, let’s talk timelines and your preferred toolchain so we can get customers hearing our new assistant soon.