AI Marketing Community & Account Manager
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Location: Argentina — Remote
Employment: Full-Time
Schedule: Monday–Friday, 7:00 AM–5:00 PM Pacific Time
Compensation: $750 USD/month base salary + 10% commission per qualifying customer account managed
About the Position
We are looking for a highly organized, customer-focused AI Marketing Community & Account Manager to help our customers successfully use and manage their AI-powered marketing automation platform.
This is a hands-on customer success and digital marketing role. You will manage a portfolio of up to 50 customer accounts, helping each customer use our platform to automate and improve their online marketing.
You will work directly with customers to understand their business, configure and manage their marketing activities, create and review AI-assisted content, and ensure their website, blog, social media, email marketing, and marketing automation campaigns are operating effectively.
The ideal candidate combines excellent customer service skills with practical digital marketing experience and is excited about using AI and automation to help small businesses grow.
Key Responsibilities
AI Marketing Platform Management
Manage the day-to-day marketing activity for up to 50 customer accounts using our AI marketing automation platform.
Help customers configure and optimize their marketing automation.
Set up customer profiles, business information, branding, services, target markets, and marketing preferences.
Use AI tools to generate and manage marketing content.
Review AI-generated content for accuracy, quality, tone, branding, and relevance before publication.
Configure automated marketing campaigns and workflows.
Monitor customer accounts to ensure scheduled marketing activities are running correctly.
Identify opportunities to improve each customer's use of the platform.
Help customers understand how AI and marketing automation can support their business.
Troubleshoot basic platform and marketing issues and escalate technical issues when necessary.
Customer Success & Account Management
Manage relationships with a portfolio of up to 50 active customers.
Serve as a primary point of contact for assigned customer accounts.
Conduct onboarding and help new customers successfully launch their marketing.
Learn each customer's business, services, goals, target audience, and local market.
Conduct regular customer check-ins and account reviews.
Respond promptly to customer questions and requests.
Track customer requests and ensure projects are completed on time.
Proactively identify accounts that need additional attention or support.
Help improve customer engagement, satisfaction, retention, and overall platform adoption.
Identify opportunities for customers to use additional features and services.
AI-Assisted Content & Blogging
Use the platform's AI tools to develop relevant blog topics and content.
Review, edit, and improve AI-generated articles before publication.
Ensure content sounds natural, professional, and appropriate for the customer's brand.
Optimize blog content for SEO and AI search/answer engines where appropriate.
Add appropriate headings, images, links, calls to action, and metadata.
Publish and manage blog content through WordPress and/or our platform.
Maintain consistent publishing schedules across customer accounts.
Repurpose successful content for email and social media campaigns.
Social Media Marketing
Create and manage customer social media campaigns.
Use AI to assist with content ideas, captions, and campaign creation.
Create professional branded graphics using Canva.
Schedule content using our platform, Hootsuite, or similar tools.
Maintain consistent branding and messaging across social channels.
Monitor scheduled campaigns and verify successful publishing.
Review engagement and basic performance metrics.
Recommend new content and campaign opportunities.
Email Marketing & Automation
Create and manage customer email marketing campaigns.
Use AI to assist with newsletters, announcements, promotions, follow-up campaigns, and educational content.
Build and manage campaigns using our platform, Mailchimp, or similar systems.
Manage contact lists, segmentation, templates, and campaign schedules.
Review AI-generated email content before campaigns are sent.
Monitor opens, clicks, engagement, and other relevant performance metrics.
Help customers use email automation to stay connected with prospects and customers.
Website Marketing
Maintain and update customer website content.
Publish blogs, landing pages, images, promotions, and calls to action.
Work with WordPress and other website management tools.
Identify outdated information and opportunities to improve website content.
Help ensure website content supports the customer's broader marketing strategy.
Apply basic SEO, local SEO, and AEO best practices.
Customer Support & Training
Help customers learn how to use the AI marketing automation platform.
Answer questions about features, marketing campaigns, and account settings.
Provide basic training and guidance.
Help customers understand AI-generated recommendations and content.
Troubleshoot common issues.
Document customer requests, issues, and resolutions.
Coordinate with technical or management teams when issues require escalation.
Required Qualifications
Applicants must:
Currently reside in Argentina.
Be fluent in English and Spanish, both written and spoken.
Be available Monday through Friday from 7:00 AM to 5:00 PM Pacific Time.
Have excellent customer communication skills.
Have experience in digital marketing, customer success, account management, community management, or a related field.
Be comfortable learning and working with AI-powered software and marketing automation tools.
Be capable of managing up to 50 customer accounts in an organized and professional manner.
Have strong writing and editing skills, particularly in English.
Be comfortable reviewing and correcting AI-generated content.
Be highly organized and able to manage multiple customers, campaigns, and deadlines simultaneously.
Be proactive and comfortable taking ownership of customer success.
Have reliable high-speed internet and a professional remote-work environment.
Preferred Skills & Tools
Experience with the following is highly desirable:
AI marketing and generative AI tools
Marketing automation platforms
ChatGPT or similar AI platforms
Canva
WordPress
Hootsuite or similar social media management platforms
Mailchimp or similar email marketing platforms
CRM systems
Google Workspace
Facebook
Instagram
LinkedIn
Blogging and content marketing
SEO and local SEO
AEO / AI search optimization
Email marketing
Social media marketing
Basic marketing analytics
You do not need to know every platform listed above, but you should be technically comfortable and able to learn new software quickly.
What Success Looks Like
Success in this position means your customers feel that they have a knowledgeable marketing partner helping them get maximum value from our AI platform.
You will be expected to:
Keep customer accounts active, organized, and properly configured.
Ensure marketing campaigns are consistently being created and published.
Help customers take advantage of automation rather than allowing their accounts to become inactive.
Maintain high-quality standards for AI-generated content.
Respond quickly and professionally to customer requests.
Build strong customer relationships.
Increase customer adoption of platform features.
Help improve customer retention.
Identify opportunities to increase the value customers receive from the platform.
Efficiently manage a growing portfolio of up to 50 customer accounts.
Compensation
Base Salary: $750 USD per month
Commission: 10% commission per qualifying customer account managed, based on the company's commission and account eligibility structure.
Account Mananament estimated 100 to 250 accounts with an estimated paid commission of $15 per account per month.
This compensation model rewards Community Managers for successfully managing and growing a portfolio of active customers.
Schedule
Monday through Friday
7:00 AM–5:00 PM Pacific Time
Because this position supports customers in the United States, applicants must be consistently available during the required Pacific Time working hours.
Who We're Looking For
We're looking for someone who is more than a social media manager.
You should enjoy working with customers, learning technology, solving problems, creating marketing campaigns, and using AI to make marketing faster and more effective.
You should be comfortable becoming the day-to-day marketing partner for the customers assigned to you, helping them turn our AI marketing automation technology into real, consistent marketing activity.
If you are excited about AI, digital marketing, automation, customer success, and helping businesses grow, we would like to hear from you.
Employment: Full-Time
Schedule: Monday–Friday, 7:00 AM–5:00 PM Pacific Time
Compensation: $750 USD/month base salary + 10% commission per qualifying customer account managed
About the Position
We are looking for a highly organized, customer-focused AI Marketing Community & Account Manager to help our customers successfully use and manage their AI-powered marketing automation platform.
This is a hands-on customer success and digital marketing role. You will manage a portfolio of up to 50 customer accounts, helping each customer use our platform to automate and improve their online marketing.
You will work directly with customers to understand their business, configure and manage their marketing activities, create and review AI-assisted content, and ensure their website, blog, social media, email marketing, and marketing automation campaigns are operating effectively.
The ideal candidate combines excellent customer service skills with practical digital marketing experience and is excited about using AI and automation to help small businesses grow.
Key Responsibilities
AI Marketing Platform Management
Manage the day-to-day marketing activity for up to 50 customer accounts using our AI marketing automation platform.
Help customers configure and optimize their marketing automation.
Set up customer profiles, business information, branding, services, target markets, and marketing preferences.
Use AI tools to generate and manage marketing content.
Review AI-generated content for accuracy, quality, tone, branding, and relevance before publication.
Configure automated marketing campaigns and workflows.
Monitor customer accounts to ensure scheduled marketing activities are running correctly.
Identify opportunities to improve each customer's use of the platform.
Help customers understand how AI and marketing automation can support their business.
Troubleshoot basic platform and marketing issues and escalate technical issues when necessary.
Customer Success & Account Management
Manage relationships with a portfolio of up to 50 active customers.
Serve as a primary point of contact for assigned customer accounts.
Conduct onboarding and help new customers successfully launch their marketing.
Learn each customer's business, services, goals, target audience, and local market.
Conduct regular customer check-ins and account reviews.
Respond promptly to customer questions and requests.
Track customer requests and ensure projects are completed on time.
Proactively identify accounts that need additional attention or support.
Help improve customer engagement, satisfaction, retention, and overall platform adoption.
Identify opportunities for customers to use additional features and services.
AI-Assisted Content & Blogging
Use the platform's AI tools to develop relevant blog topics and content.
Review, edit, and improve AI-generated articles before publication.
Ensure content sounds natural, professional, and appropriate for the customer's brand.
Optimize blog content for SEO and AI search/answer engines where appropriate.
Add appropriate headings, images, links, calls to action, and metadata.
Publish and manage blog content through WordPress and/or our platform.
Maintain consistent publishing schedules across customer accounts.
Repurpose successful content for email and social media campaigns.
Social Media Marketing
Create and manage customer social media campaigns.
Use AI to assist with content ideas, captions, and campaign creation.
Create professional branded graphics using Canva.
Schedule content using our platform, Hootsuite, or similar tools.
Maintain consistent branding and messaging across social channels.
Monitor scheduled campaigns and verify successful publishing.
Review engagement and basic performance metrics.
Recommend new content and campaign opportunities.
Email Marketing & Automation
Create and manage customer email marketing campaigns.
Use AI to assist with newsletters, announcements, promotions, follow-up campaigns, and educational content.
Build and manage campaigns using our platform, Mailchimp, or similar systems.
Manage contact lists, segmentation, templates, and campaign schedules.
Review AI-generated email content before campaigns are sent.
Monitor opens, clicks, engagement, and other relevant performance metrics.
Help customers use email automation to stay connected with prospects and customers.
Website Marketing
Maintain and update customer website content.
Publish blogs, landing pages, images, promotions, and calls to action.
Work with WordPress and other website management tools.
Identify outdated information and opportunities to improve website content.
Help ensure website content supports the customer's broader marketing strategy.
Apply basic SEO, local SEO, and AEO best practices.
Customer Support & Training
Help customers learn how to use the AI marketing automation platform.
Answer questions about features, marketing campaigns, and account settings.
Provide basic training and guidance.
Help customers understand AI-generated recommendations and content.
Troubleshoot common issues.
Document customer requests, issues, and resolutions.
Coordinate with technical or management teams when issues require escalation.
Required Qualifications
Applicants must:
Currently reside in Argentina.
Be fluent in English and Spanish, both written and spoken.
Be available Monday through Friday from 7:00 AM to 5:00 PM Pacific Time.
Have excellent customer communication skills.
Have experience in digital marketing, customer success, account management, community management, or a related field.
Be comfortable learning and working with AI-powered software and marketing automation tools.
Be capable of managing up to 50 customer accounts in an organized and professional manner.
Have strong writing and editing skills, particularly in English.
Be comfortable reviewing and correcting AI-generated content.
Be highly organized and able to manage multiple customers, campaigns, and deadlines simultaneously.
Be proactive and comfortable taking ownership of customer success.
Have reliable high-speed internet and a professional remote-work environment.
Preferred Skills & Tools
Experience with the following is highly desirable:
AI marketing and generative AI tools
Marketing automation platforms
ChatGPT or similar AI platforms
Canva
WordPress
Hootsuite or similar social media management platforms
Mailchimp or similar email marketing platforms
CRM systems
Google Workspace
Blogging and content marketing
SEO and local SEO
AEO / AI search optimization
Email marketing
Social media marketing
Basic marketing analytics
You do not need to know every platform listed above, but you should be technically comfortable and able to learn new software quickly.
What Success Looks Like
Success in this position means your customers feel that they have a knowledgeable marketing partner helping them get maximum value from our AI platform.
You will be expected to:
Keep customer accounts active, organized, and properly configured.
Ensure marketing campaigns are consistently being created and published.
Help customers take advantage of automation rather than allowing their accounts to become inactive.
Maintain high-quality standards for AI-generated content.
Respond quickly and professionally to customer requests.
Build strong customer relationships.
Increase customer adoption of platform features.
Help improve customer retention.
Identify opportunities to increase the value customers receive from the platform.
Efficiently manage a growing portfolio of up to 50 customer accounts.
Compensation
Base Salary: $750 USD per month
Commission: 10% commission per qualifying customer account managed, based on the company's commission and account eligibility structure.
Account Mananament estimated 100 to 250 accounts with an estimated paid commission of $15 per account per month.
This compensation model rewards Community Managers for successfully managing and growing a portfolio of active customers.
Schedule
Monday through Friday
7:00 AM–5:00 PM Pacific Time
Because this position supports customers in the United States, applicants must be consistently available during the required Pacific Time working hours.
Who We're Looking For
We're looking for someone who is more than a social media manager.
You should enjoy working with customers, learning technology, solving problems, creating marketing campaigns, and using AI to make marketing faster and more effective.
You should be comfortable becoming the day-to-day marketing partner for the customers assigned to you, helping them turn our AI marketing automation technology into real, consistent marketing activity.
If you are excited about AI, digital marketing, automation, customer success, and helping businesses grow, we would like to hear from you.
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