AI Front Desk Support

I need an AI-driven front desk able to take every inbound phone call and text-based message, answer routine questions, book or reschedule service, and pass any complex issue to a human agent without the customer feeling the hand-off. Voice calls and live-chat must share the same knowledge base so responses stay consistent, and transcripts of every interaction should drop automatically into our current help-desk (Freshdesk) for tracking.

The core expectation is a production-ready solution, not a demo. I will provide access to our IVR, chat widget, and FAQ content; you will configure the AI, train it on our material, connect it to both channels, and run a short test phase until abandonment rates and average handling time match or beat our human benchmarks.

Deliverables
• Fully deployed AI assistant handling calls and messages
• Integration with Freshdesk (or a lightweight alternative you propose)
• Brief hand-off guide so in-house staff can tweak intents and add answers

Please highlight projects where you have built similar multi-channel AI agents and specify the tooling you prefer (Dialogflow, Twilio, Vonage, custom LLM, etc.). Experience matters most to me, so showcase what you have launched in production and the adoption results you achieved.