AI Data QA & Training Specialist

Work Setup:Remote - Philippines
Employment Type:Full time employment
Equipment Details:Bring Your Own Device (BYOD)
TheAI Data QA & Training Specialistis responsible for supporting AI model training activities by reviewing, evaluating and documenting interactions in a timely and professional manner.
What does a day in the life as an AI Data QA & Training Specialist look like?

Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines, as required

Assist with tasks such as content evaluation, response rewriting, summarization, classification, or prompt review as part of AI training initiatives

Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations

Perform relevance, ranking, and retrieval quality assessments

Score outputs against established standards and provide systematic feedback

Support feedback loops between operations and engineering teams

Respond promptly and professionally to inquiries via phone, email, or chat as needed

Provide accurate information about products and services

Follow-up and resolve issues in a timely and efficient manner

Properly and accurately document AI-related evaluations or annotations in the organization’s CRM or designated tools

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications of an AI Data QA & Training Specialist?

Previous customer service experience, data annotation or AI training/evaluation skills or equivalent

Good communication skills, both verbal and written

Proficient in using computers and various software applications

Knowledge and experience with a CRM preferred

Ninja Perks and Benefits

Full-time employees

Competitive compensation

Adherence to government-mandated benefits

Retirement Savings Program with Company Matching

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Beautiful office space (for onsite employees)

Free lunch provided daily (for onsite employees)

Experienceinfinite funso you can haveinfinite growth. DiscoverA Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#Supportninjajobs
Originally posted on Himalayas