AI CRM to Boost Ceramic Sales

I run a ceramic manufacturing business in Morbi and my biggest pain-point is missing out on hot enquiries. I want a custom CRM powered by AI that captures leads the moment they appear, nudges them automatically, and keeps my sales team organised so we close more deals—faster.

Lead capture must be truly omnichannel:
• Website forms and live chat on our corporate site
• WhatsApp, Facebook and Instagram messages or lead ads
• Dealer enquiries and trade-fair visitor lists
• Direct email enquiries that land in our shared inbox

Once a lead enters the system the CRM should:
• Enrich and score it with AI so high-value prospects surface first
• Trigger personalised follow-ups (email or WhatsApp) at smart intervals
• Hand the conversation to a human agent when required, logging every touchpoint
• Provide a single dashboard with filters for source, status, probability and salesperson
• Generate clear reports so I can see which channels and reps are performing best

I’m open to the tech stack—whether you prefer a no-code backbone like Zoho/HubSpot customised with scripts, or a ground-up build using Node, Python, or similar—as long as integrations are stable and the UX is lightweight enough for field reps on mobile.

Deliverables I need to sign off:
1. Working cloud CRM with all above channels live in production
2. AI scoring & automated follow-up workflows demonstrated on test data
3. Sales dashboard with exportable reports
4. One-hour handover session plus concise user guide

When you apply, just share past work that proves you’ve built multi-channel CRMs or similar marketing automations before. No lengthy proposals—let your portfolio speak. If your experience lines up, we’ll jump on a quick call to map timelines and milestones.