Administrative & Marketing Support Specialist (AB)

Position: Administrative & Marketing Support Specialist
Location: Remote | Full-Time
We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.
Key Responsibilities
Phone & Customer Communication

Answer incoming calls professionally and promptly

Handle client inquiries and provide excellent customer service

Assist with virtual interviews and other client-facing communications as needed

Marketing Support

Manage consistent social media posting and engagement

Execute and monitor email marketing campaigns using Mailchimp and Zapier

Support ongoing marketing initiatives and promotional activities

Maintain marketing schedules and ensure campaign consistency

Administrative & Operational Support

Assist with CRM management and data updates

Handle general administrative and back-office tasks

Support daily operations and help keep internal processes organized

Free up leadership to focus on client relationships and business growth

SOP & Process Documentation

Review, organize, and improve existing SOPs

Create clear process documentation, checklists, and training materials

Utilize Loom recordings, training videos, and other resources to document workflows

Identify gaps in procedures and recommend process improvements

Qualifications

Excellent verbal and written English communication skills

Strong customer service and phone-handling experience

Experience with CRM systems and administrative support

Familiarity with Mailchimp, Zapier, Loom, or similar tools

Highly organized with strong attention to detail

Ability to work independently and take initiative

Process-oriented with strong follow-through and accountability

What We're Looking For

Reliable and consistent professional who takes ownership of tasks

Strong communicator who can confidently interact with clients

Quick learner who can adapt to existing systems and processes

Someone who values organization, efficiency, and continuous improvement

Success in This Role

Consistent client communication and follow-up

Reliable execution of marketing activities

Well-documented and organized SOPs and processes

Reduced administrative workload for leadership

Improved operational efficiency and follow-through across the business

Originally posted on Himalayas