Account Manager (America)
TypeFull-time job
LocationCanada
Posted2 hours ago
Position 100% remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.
This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.
Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.
Responsibilities:
Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming):
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage
Requirements
Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.
Skills:
Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.
Benefits
Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
Originally posted on Himalayas
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.
This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.
Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.
Responsibilities:
Develop and maintain a relationship of trust with the clients after the initial sales
Deploy account management strategies to reinforce Borealis growth (farming):
Define growth plans on appointed client portfolio
Manage and master the financial aspects of your client portfolio
Identify new clients needs, and convert them into business opportunities
Deliver strong business presentations to key stakeholders, often at the executive level
Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
Advise clients on system adoption:
Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
Understand new business requirements, help clients define their business processes and implement them into Borealis
Act as an advisor to propose the best solutions and practices in using Borealis
Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
Work directly with the SAAS to provide insightful reporting and KPIs
Work closely with surrounding teams to ensure client’s objectives are met
Scope and brief the Project and Technical teams for delivery of additional services
Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
Feed the Product team with quality information to align Borealis’ roadmap
Collaborate with Account directors on strategic accounts to sustain an optimal growth
Promote top of class practices around global Borealis’ usage
Requirements
Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.
Skills:
Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
Flexibility and ability to work simultaneously on different subjects.
Benefits
Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
Originally posted on Himalayas
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