Account Manager
Budget / Salary$80,000–90,000
TypeFull-time job
LocationUnited States
Posted2 hours ago
Own & Grow Key Client Relationships
Manage a dedicated portfolio of retained healthcare accounts
Lead client onboarding and ongoing discovery to develop a deep understanding of each organization
Build strong relationships with multiple stakeholders and decision-makers within client organizations
Serve as a strategic advisor on website and digital initiatives
Identify, develop, and close upsell, expansion, and follow-on opportunities
Conduct account reviews to proactively uncover additional opportunities
Serve as the escalation point when issues arise and work quickly to protect the client relationship
Participate in occasional on-site client meetings and visits
Guide Strategy & Delivery
Represent the client's business, priorities, and goals internally
Ensure delivery teams understand what the client needs and why it matters
Keep engagements aligned with client expectations, business objectives, and agreed-upon scope
Review deliverables and provide clear, actionable feedback
Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables
Develop New Opportunities
While growing existing accounts is the priority, you'll also contribute to business development when capacity allows by:
Developing thought leadership through content, webinars, and industry events
Building referral and industry relationships
Networking with healthcare leaders and partners
Scoping and closing opportunities generated through those relationships
What We're Looking For
5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role
Required: Experience working inside a healthcare organization
Required: Experience with a healthcare organization operating multiple locations and/or brands
Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue
Working knowledge of website and digital strategy, including design, content, analytics, and front-end development
Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams
Strong written and verbal communication skills
Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings
Highly organized, proactive, detail-oriented, and accountable for results
Strong ability to recognize opportunities and take action without waiting for direction
Comfortable working in a fast-moving environment and organizing competing priorities
5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role
Required: Experience working inside a healthcare organization
Required: Experience with a healthcare organization operating multiple locations and/or brands
Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue
Working knowledge of website and digital strategy, including design, content, analytics, and front-end development
Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams
Strong written and verbal communication skills
Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings
Highly organized, proactive, detail-oriented, and accountable for results
Strong ability to recognize opportunities and take action without waiting for direction
Comfortable working in a fast-moving environment and organizing competing priorities
Carenetic actively uses AI and automation to improve how we work. Candidates should have hands-on experience using AI tools to increase productivity and improve areas such as client outreach, research, website or performance analysis, and recurring deliverables.
We are looking for someone who actively looks for ways to use AI and automation rather than simply having experimented with the tools.
Nice to Have
Experience with multi-location or private-equity-backed healthcare organizations
Experience managing retained or recurring-revenue client relationships
Background in marketing strategy, analytics, SEO, or digital strategy
Existing relationships within healthcare practice management or operations
Experience developing referral or channel partnerships
How Success Is Measured
The primary goal of this role is account growth. Key performance indicators include:
Growing revenue within assigned accounts through expanded retainers, upsells, and follow-on engagements
Maintaining strong client satisfaction and retention
Developing deep, multi-level relationships within client organizations
Proactively identifying opportunities before clients have to ask
Contributing to new business development as capacity allows
Who Thrives Here
You'll likely be successful at Carenetic if you:
Are genuinely curious about how your clients' businesses work
Build warm, trusted relationships while remaining confident and persuasive
Are proactive and notice problems or opportunities before someone points them out
Understand the importance of protecting scope while still delivering an excellent client experience
Aren't afraid to roll up your sleeves and do the work
Have exceptional attention to detail
Can bring organization to ambiguity and competing priorities
Take ownership of results rather than simply completing assigned tasks
Actively embrace AI, automation, and new ways of working
Our Values
Think. Be curious, knowledgeable, clever, and articulate.
Move. Take action, stay focused, continuously improve, and do what it takes.
Own. Be humble, dependable, open, and accountable for results.
Engage. Be attentive and collaborative, speak your mind, and contribute to the team's success.
Benefits
Health insurance
Disability and life insurance
Open vacation policy
401(k) with 4% matching
Hardware budget
Professional coaching
This is a full-time, exempt position.
Carenetic is seeking an experienced Account Manager to own and grow relationships with a select group of healthcare clients.
This is not a traditional account management role focused primarily on status updates and project coordination. We’re looking for someone who becomes deeply knowledgeable about each client’s business — how they operate, where they’re growing, who makes decisions, what challenges they face, and where Carenetic can help them next.
You’ll serve as a strategic advisor to healthcare organizations, guide website and digital strategy, represent the client internally, and identify opportunities to expand relationships over time. Growth within existing accounts is the primary measure of success in this role.
Carenetic’s mission is to connect patients to care. Our clients are healthcare organizations working to grow their practices and reach more patients, and this role sits at the intersection of their business goals and the digital strategies that help them achieve them.
Originally posted on Himalayas
Manage a dedicated portfolio of retained healthcare accounts
Lead client onboarding and ongoing discovery to develop a deep understanding of each organization
Build strong relationships with multiple stakeholders and decision-makers within client organizations
Serve as a strategic advisor on website and digital initiatives
Identify, develop, and close upsell, expansion, and follow-on opportunities
Conduct account reviews to proactively uncover additional opportunities
Serve as the escalation point when issues arise and work quickly to protect the client relationship
Participate in occasional on-site client meetings and visits
Guide Strategy & Delivery
Represent the client's business, priorities, and goals internally
Ensure delivery teams understand what the client needs and why it matters
Keep engagements aligned with client expectations, business objectives, and agreed-upon scope
Review deliverables and provide clear, actionable feedback
Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables
Develop New Opportunities
While growing existing accounts is the priority, you'll also contribute to business development when capacity allows by:
Developing thought leadership through content, webinars, and industry events
Building referral and industry relationships
Networking with healthcare leaders and partners
Scoping and closing opportunities generated through those relationships
What We're Looking For
5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role
Required: Experience working inside a healthcare organization
Required: Experience with a healthcare organization operating multiple locations and/or brands
Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue
Working knowledge of website and digital strategy, including design, content, analytics, and front-end development
Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams
Strong written and verbal communication skills
Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings
Highly organized, proactive, detail-oriented, and accountable for results
Strong ability to recognize opportunities and take action without waiting for direction
Comfortable working in a fast-moving environment and organizing competing priorities
5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role
Required: Experience working inside a healthcare organization
Required: Experience with a healthcare organization operating multiple locations and/or brands
Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue
Working knowledge of website and digital strategy, including design, content, analytics, and front-end development
Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams
Strong written and verbal communication skills
Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings
Highly organized, proactive, detail-oriented, and accountable for results
Strong ability to recognize opportunities and take action without waiting for direction
Comfortable working in a fast-moving environment and organizing competing priorities
Carenetic actively uses AI and automation to improve how we work. Candidates should have hands-on experience using AI tools to increase productivity and improve areas such as client outreach, research, website or performance analysis, and recurring deliverables.
We are looking for someone who actively looks for ways to use AI and automation rather than simply having experimented with the tools.
Nice to Have
Experience with multi-location or private-equity-backed healthcare organizations
Experience managing retained or recurring-revenue client relationships
Background in marketing strategy, analytics, SEO, or digital strategy
Existing relationships within healthcare practice management or operations
Experience developing referral or channel partnerships
How Success Is Measured
The primary goal of this role is account growth. Key performance indicators include:
Growing revenue within assigned accounts through expanded retainers, upsells, and follow-on engagements
Maintaining strong client satisfaction and retention
Developing deep, multi-level relationships within client organizations
Proactively identifying opportunities before clients have to ask
Contributing to new business development as capacity allows
Who Thrives Here
You'll likely be successful at Carenetic if you:
Are genuinely curious about how your clients' businesses work
Build warm, trusted relationships while remaining confident and persuasive
Are proactive and notice problems or opportunities before someone points them out
Understand the importance of protecting scope while still delivering an excellent client experience
Aren't afraid to roll up your sleeves and do the work
Have exceptional attention to detail
Can bring organization to ambiguity and competing priorities
Take ownership of results rather than simply completing assigned tasks
Actively embrace AI, automation, and new ways of working
Our Values
Think. Be curious, knowledgeable, clever, and articulate.
Move. Take action, stay focused, continuously improve, and do what it takes.
Own. Be humble, dependable, open, and accountable for results.
Engage. Be attentive and collaborative, speak your mind, and contribute to the team's success.
Benefits
Health insurance
Disability and life insurance
Open vacation policy
401(k) with 4% matching
Hardware budget
Professional coaching
This is a full-time, exempt position.
Carenetic is seeking an experienced Account Manager to own and grow relationships with a select group of healthcare clients.
This is not a traditional account management role focused primarily on status updates and project coordination. We’re looking for someone who becomes deeply knowledgeable about each client’s business — how they operate, where they’re growing, who makes decisions, what challenges they face, and where Carenetic can help them next.
You’ll serve as a strategic advisor to healthcare organizations, guide website and digital strategy, represent the client internally, and identify opportunities to expand relationships over time. Growth within existing accounts is the primary measure of success in this role.
Carenetic’s mission is to connect patients to care. Our clients are healthcare organizations working to grow their practices and reach more patients, and this role sits at the intersection of their business goals and the digital strategies that help them achieve them.
Originally posted on Himalayas
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