IT Business Analyst Salesforce Cloud (Remote And Contract)
About the Role This is a fully remote, fixed-term contract position, offered on a daily rate basis. TechFirm is a Swiss consulting firm. Were a hundred and one free spirits, spread between Geneva, Zurich and Marseille, working together to revolutionize the information systems of our banking, industrial and government customers. ???? We are seeking an IT Business Analyst – Salesforce Cloud to join our clients Marketing and Sales solutions team. In this role, you will contribute towards building the future of the clients territory management with an end-to-end solution on Salesforce CRM. The solution will optimize our clients sales approach and bring a substantial impact to their customer interaction and sales. You will be collaborating closely with business stakeholders, various IT teams, and external partners such as Salesforce to bring out the full potential of the platform’s capabilities. In this role, you’ll work at the intersection of business, data, and technology, collaborating closely with international teams in an agile (Scrum) environment. You’ll be responsible for understanding user needs, designing scalable solutions, and ensuring the continuous improvement of the Territory Management platform. Key Responsibilities Design and enhance Territory Management tools that optimize customer-to-territory assignments. Collaborate with business and IT stakeholders to align solutions with strategic goals. Analyze processes and user journeys to identify pain points and propose data-driven improvements. Translate business requirements into actionable specifications and support their implementation. Partner with end users and cross-functional teams to ensure solutions deliver measurable business impact. Advocate for adoption of new tools and processes across global sales teams. This is a great opportunity to join a forward-thinking, international organization where you can make a visible impact on how the business engages customers and drives performance. Qualifications/Requirements A Bachelor’s or Master’s degree in Technology/ Business-related fields 8+ years relevant work experience as IT Business Analyst Sales and Marketing related IT background with experience in Salesforce CRM and Salesforce CRM Analytics; exposure in SAP ERP is a plus Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner Strong analytical and problem-solving orientation; leadership and project management experience preferable Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals Have worked in an international environment Fluency in spoken and written English Note: Only candidates with work authorization in the EU or a compatible location for remote collaboration with Switzerland will be considered. Start date: ASAP Location: Fully remote Contract: Fixed-term, with the possibility of extension Benefits Why choose TechFirm? TechFirm is committed to local players and associations (sponsor of DevOps Days, JavaUser Group, Meet Up, Glisse en Cœur and Les Sommets). When you join TechFirm, youll benefit from real support from a team dedicated to helping you achieve your full potential. Youll benefit from a unique company culture that puts you at the heart of the organization. ????️ Take the keys to the TechVan and discover van life ???? Take part in original events ???? Share your knowledge at innovative techtalks Keep a free spirit. TechFirm
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