Customer Service Job.

About the CompanyTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
For us, each interaction needs to be treated as unique.
We are a team of300,000+ passionate employees.
Located in80countries with400+ facilities and218,000workstations.
Our people feel they are part of something way bigger than just a job.
We try to make a positive difference in people's lives and make the world a better place.
Primary Duties, Responsibilities and RequirementsResponsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or managerExercise retention efforts when appropriateIdentify customers who are comparison-shopping and inquiring about contract terms - assisting theCustomer with the correct price planQualifications6 months Call Center experience preferredMust be 18 years oldType 25 wpmHigh School Graduate or GEDAbility to use desktop computer system and hardware, e.g. mouse, keyboardLogical problem solving skills and ability to multi-taskProven oral and written communication skills consistent with North American Business standardsMust have availability to work various shifts influenced by current business needs.
Ability to use Windows operating systems and navigate between various windowsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug testingPossess a high level of ProfessionalismProven experience in overcoming unexpected difficulties and using logical problem solving skills.
Ability to understand and empathize with customer's issues.
Tags: Virtual Assistant, Administrative Support

 

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