A Female For Customer Care

Only Female can apply (18 to 25 years)requirement of good communicationin english and hindiexperiance - privious ecommerece customer care experianceJob Responsibilities :1.
Answer general customer inquiries thought calls, chat, emails until inquiry is closed.2.
Vendor registration for uploading product and follow up3.
Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.4.
Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.5.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.6.
Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.7.
Work with Operations to address and resolve store issues.
Tags: Telemarketing Exp, Internet Marketing

 

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