Mystery Shoppers

Task/Problem Description:

Mystery Shopping is a process in which a person visits a retail store, restaurant, bank branch or any such location with the objective of measuring the quality of customer experience. Many companies define detailed processes and parameters to ensure that customers will have a good experience in their sales locations. Some examples are: How customers will be greeted What is the maximum acceptable waiting time What should be the temperature of the facility How many products should be on display etc. To ensure that these processes are followed, these companies hire Mystery Shopping Companies to conduct regular audits on their locations Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focused Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers everywhere. onioninsights.com

Tags: Customer Service, Customer Service
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